Information Collection and Use
The CGS website collects standard tracking information about each visitor to our website in three ways: (1) through your IP address, which does not contain any personal information, (2) through any email correspondence you send to us, and (3) when you submit information using an online form on one of our web pages. Information from your browser, including your IP address, pages you visit, the length of time you spend on our site, and the files you download, is recorded in our website server logs. We use and analyze this data to develop site content and to provide you with a positive experience when you visit our website.
Online giving transactions are processed on a secure server. CGS uses industry accepted data collection and encryption methodologies in an attempt to ensure the secure collection and transmission of sensitive user information. Methodologies include, but are not limited to, SSL encryption, user authentication, Payment Card Industry (PCI) standards compliance, web application and traditional firewall use, anti-malware program use, timely software security patch application, and physical barriers. We occasionally have third parties perform services on our behalf, such as data processing, marketing, analytics, financial transaction and credit card processing. These third parties may have access to the personal information you provide us through the website only as needed to perform their services for CGS, and are contractually obligated to maintain the confidentiality and security of the personal information. While we try our best to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
Except as provided in the previous paragraph regarding online giving transactions and the following paragraph dealing with disclosure to other non-profits, CGS will not disclose your personal information to any commercial organization, with the exception that CGS may use or disclose personal information if required to do so by law or in the good-faith belief that such action is necessary or appropriate.
CGS List Rental and Exchange
You should know that like many nonprofit membership organizations, CGS rents or exchanges membership and supporter lists or subscriber lists with other nonprofit organizations. In addition, we may share information with organizations that have goals similar to ours or with which we are engaged in a joint activity.
If you wish to opt-out of the CGS list rental or exchange, please contact CGS directly at firstname.lastname@example.org.
If you are receiving a high volume of unwanted mailings, you may wish to consider writing to each of the organizations to which you belong and publications or catalogs to which you subscribe, requesting that your name be eliminated from lists made available for rental or exchange. CGS will honor such requests.
Choice, Opt-Out and Correction Procedures
If you previously chose to have your information shared, or to receive communications from CGS, you may opt-out or change your information at any time. Please contact us at email@example.com with your requests.
Third Party Sites
Throughout our website, we offer links to third party sites. CGS is not responsible for the privacy practices or content of such sites. Since we do not control those websites, we encourage you to review their privacy policies as well.
Children Under 13
The Children’s Online Privacy Protection Act of 1998 (COPPA) governs how information is gathered online and how it is used when communication is received from children under the age of 13. Although CGS is a non-commercial, non-profit organization and is not subject to COPPA, we take children’s privacy and safety very seriously. We do not request, seek or intentionally collect personal information from children under the age of 13. Certain features on the Site require users to register and create an account, which involves the collection of personally identifiable information. If a child under age 13 provides personal information and we are able to determine that the sender is under the age of 13, we will not disclose any of the child’s information to a third party. Should a parent discover that his/her child has submitted personally identifiable information on any Site, the parent may ask to have the information deleted or refuse to allow any further collection or use of the child’s information.
Information we collect and how we may use it
If you are a customer of Kindful, we collect certain information about you in order to provide you with our donor management system and/or online payment service (the “Service”). When you register for the Service we will request some personal information such as your name and email address, and information about your organization such as the name of your organization, Tax ID, mailing address, and tax designation. Furthermore, if you are opening a merchant account, Kindful may also obtain information about you from third party sources, including, without limitation, consumer reporting agencies. This information is used to contact you about the services on our Site for which you have expressed an interest. As part of the Service, we may also collect donor information on behalf of your organization. Except as may be expressly set forth herein, we will not use any donor information collected on your behalf for any purpose other than to provide the Service. Any tax or financial information we collect is used only to bill you for the Service. If you purchase the Service by credit card, this information will be transmitted to our credit card merchant account provider, and may be forwarded to your credit card provider. We do not store credit card information.
If you are a donor for a Kindful customer, we collect certain information from you in order to process your donation (“Donor Information”). Kindful will use Donor Information during the course of providing the Service to such Kindful customer. Kindful may also use Donor Information at an aggregate level for internal business analyses and fraud prevention. During the course of providing the Service to Kindful customers, Kindful may disclose Donor Information to banks, processors, card associations, and other financial institutions that are involved in the course of processing or screening the transaction applicable to the Donor Information.
We may use personal information for internal purposes to provide you with other products and services, or to contact you regarding administrative notices or communications relevant to you on this Site. In addition, we may use personal information to provide or improve products or services that you have requested.
We will only use access to read Gmail message bodies (including attachments), metadata, headers, and settings to display emails to authorized users of Kindful and will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.
We will not use this Gmail data for serving advertisements.
We will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for our internal operations and even then only when the data have been aggregated and anonymized.
When we disclose your information
Kindful takes your privacy very seriously. The information we collect is used to provide the Service, and, in general, is not shared with or sold to other organizations for commercial purposes. However, there are times when it may be advantageous for Kindful to make certain personal information about you available to companies that Kindful has a strategic relationship with or that perform work for Kindful to provide products and services to you on our behalf. These companies may help us process information, deliver products or services to you, provide customer service, manage and enhance user data, assess your interest in our products and services, or conduct user research or satisfaction surveys. We may also disclose your personal information, if you have authorized us to act on your behalf to initiate the creation of a merchant account for the purpose of accepting donations by credit card.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
In addition, Kindful may sell, transfer or otherwise share some or all of its assets in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy. In such an event, personal information may be one of the assets transferred.
How we protect your personal information
Kindful takes precautions to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission that can be guaranteed against any interception or other type of misuse.
You can help us by also taking precautions to protect your personal data when you are on the internet. Do not share your registration information with anyone, and make sure you use a secure web browser.
Accessing your information
This Site may contain web pages through which you can correct or update some of the personal information you have provided to us. Kindful will make a good faith effort to make requested changes and correct your data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate purposes.
Cookies and other technologies
To make this Site more useful to you, we automatically gather general statistical information about this Site and its visitors, such as IP addresses (and information tied to IP addresses, such as screen size, color depth, language, java enabling, flash version, page title, host name, referring source, and page path), browsers, pages viewed, number of visitors, services purchased, etc. In doing so, we do not reference you by name, email, mailing address, or any similar personal information. We use this data in the aggregate to learn about our visitors and to improve our ability to cater to their needs. We may use third party vendors to gather general statistical information about this Site and its visitors as well as to perform certain services on behalf of this Site, such as hosting this Site, designing or operating this Site’s features, or performing other administrative services. We may provide these companies with access to your personal information to carry out the services they are performing for you or for Kindful.
Your California Privacy Rights
If you are a California resident and request information about how to exercise your third party disclosure choices you must send a request to firstname.lastname@example.org.